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Return&Exchange

We accept refund or exchange or the following reasons:

1. Shipping errors
2. Damaged or worn goods

Refund:
Return policy

It is guaranteed that our products will meet every customer's needs. Please read the content as follows. If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or change the products for you, or get you a refund.

Our procedure of goods return

Please contact our customer support via E-mail, phone calls or online chatting during our working hours. Our customer service will respond to your questions from 8:00 am to EST (current time) 8:00 pm. Our team will offer you instrument according to your specific requirements.

Please inform us of your request of refund or return or exchange within 14 days after you receive the goods.
All goods (including all parts and attachments) must be returned to us via express delivery.
You have to bear the cost for us to redeliver goods if you want an exchange.
At any time, no commission charge is required for returns.
Payment means for refund: credit card, Western Union.
We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands.
Cautions:
1. Customers need to return products to an appointed address. We will provide you with information of returns via E-mail. After receiving returned goods, we will arrange you a full refund.
2. Orders for returns require order number to be written on the outside of the package. Is this page helpful? If not, please contact us.


Exchanges:
We will accept exchanges for a different size or color within 7days of the original order dispatch date. Please contact us with your Order ID. If you would like to exchange items to a different style, you would have to return your initial order and place a new style order you prefer.
You must contact us before sending the items back. All items sent back to us must be in their original condition not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
We do not charge the shipping fee of exchanges. You will be responsible for the return postage and the shipping and handling cost of exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.

Order Cancellation
Cancellation an order before the order has been dispatched. You also need to pay 10% of the total order amount cancellation fee. We process all orders as quickly as possible, so we are not always able to cancel an order after it is placed. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.